At Ozera Studio, every product is made-to-order and produced in limited quantity. Please read our policies below carefully:
1. ORDER CANCELLATION
– Orders cannot be canceled once production begins (typically within 2–4 hours of placing the order).
– If cancellation is requested before production starts, we will attempt to cancel and issue a full refund.
2. RETURNS & REFUNDS
As we offer limited-edition, made-to-order products, we do not accept returns for reasons like change of mind, dislike of design, or minor aesthetic variation.
Refunds are only applicable under the following conditions:
– You receive a product that is damaged or defective upon delivery
– You receive a product different from what you ordered
To request a refund:
– Go to ozerastudio.com/return-replace
– Request refund within 7 days of delivery
3. ELIGIBILITY & PROCESS
– After verification, if the issue qualifies, we will issue a replacement or initiate a refund within 5–7 business days.
– Refunds will be processed via the original payment method.
– No returns or refunds are applicable on sale or discounted items unless the item is defective.
4. NON-ELIGIBLE CASES
Refunds will not be granted for:
– Incorrect or incomplete shipping addresses provided by the customer
– Delay in delivery caused by courier agencies
– Minor design or color shifts due to display/print differences
For all refund or cancellation queries, contact: info@ozerastudio.com
