Return and Cancellation

At Ozera Studio, we take pride in delivering premium quality deskmats, crafted fresh for every order. Please read our policy carefully before purchasing.

Eligibility for Return / Replacement

We offer a 7-day return or replacement policy only in the following cases:

Product received is damaged
Product received is defective
Product received is incorrect / different from what was ordered

The 7-day period starts from the date of delivery.

Mandatory Unboxing Video

To be eligible for a return or replacement, an unboxing video is mandatory.

Guidelines:

Video must be continuous and unedited
Must clearly show the sealed package, opening, and the issue

Requests without an unboxing video will not be accepted.

Items Not Eligible for Return

Change of mind or personal preference
Color variation due to screen differences
Damage after delivery or improper handling
Orders without unboxing video

Return / Replacement Process

Contact us within 7 days of delivery
Share your Order ID, issue description, and unboxing video
Our team will review within 48 hours
If approved — replacement shipped or refund processed

Refunds

Refunds processed to the original payment method
Shipping charges are non-refundable unless error is from our side

Cancellation Policy

Orders can be cancelled only before printing/processing begins
Once your deskmat enters production, cancellation is not possible
Since every deskmat is made-to-order, production begins within 12–24 hours of placing the order